You can process reversals of an entire pledge, which may contain one or more installment records, on the Enter and edit pledge credit memos window, or you can reverse a single line item.
Credit memos make adjustments that reduce or reverse normal open accounts receivable (AR) items.
Use credit memos for the following tasks:
■ To write off an open item that cannot be collected
■ To reduce or reverse a line item charge
■ To reverse a previously entered transaction
See To view pledge history after a pledge credit memo is issued (see Viewing pledge adjustments in the Customer Portfolio) for information on viewing a customer's pledge history in the Fundraising History window after a pledge credit memo has been issued.